Executive Assistant, Singapore

This role requires attention to detail, the ability to deliver results on set timelines, organizational skills, and take on tasks. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior-level executives both inside and outside the company is critical. Experience in working with distributed teams, international time zones, and in a global company is a plus. Responsibilities for this position include the ability to partner with the executive team and other Executive Assistants to create a seamless support environment. This role requires someone who can think and plan ahead to handle multiple concurrent requests appropriately and manage time effectively.

What you will do

• Support key executive with effective team communication, proactive problem solving, information distribution
• Draft, present, and distribute communications, documents, or presentations, based on an understanding of project or task objectives
• Support executive with activities including calendar management, travel, and expense reimbursement
• Attend key team meetings, supervising and helping drive completion of key results, customer engagements, and following up on outstanding items
• Prepare vital presentation materials for meetings such as documents, reports, and other materials for staff and business meetings
• Track and help drive completion of key deliverables and following up on outstanding items.
• Ensure project strategy results are met, maintain files and records which often contain confidential information. Assess project risks and issues and provide solutions where applicable
• Provide administrative support such as international travel planning, expense reconciliation, ordering office suppliers, and catering
• Facilitate meetings where appropriate and distribute minutes to all project team members.
• Create a project management calendar for fulfilling each goal and objective.

Acquisition Manager, Various Countries

We are seeking a hard-working, motivated Acquisition Manager with hands-on B2C/B2B digital acquisition experience.

What you will do

• Grow Tripwerkz product category supply through our various acquisition model with a focus on digital onboarding and promotions
• Optimize and grow existing categories in your channels while balancing growth KPIs
• Create weekly and monthly performance reports of your channels based on KPIs
• End to end ownership of operational initiatives behind paid marketing campaigns including set up campaign & tracking, media buying & management, testing, analysis and optimization
• Work with internal stakeholders to influence creative and landing page experiences

Customer Service Representative, Various Countries

We continue to build a culture of extraordinary customer service working directly with property owners who list their properties and guests, who are looking to book a great vacation rental. We are bridging the gap between our sites and our customers.

What you will do

• Support our Customers: Inbound/Outbound Phone, Chat, Email and Social media, understand our customers to provide workable solutions
• Enable partners to optimise their listing(s) potential through education & position relevant products, tools or services
• Inform our users on how to search, enquire and book through our platforms
• Share feedback with Management on issues related to performance, team morale and customer insights

Marketing Executive, Singapore/HangZhou

Tripwerkz is responsible for building and developing relationships with travel vendors throughout the world and align our product category offering to our traveler’s demand. The marketing executive will be assisting with the creation of multi-channel campaigns; determining the content we utilize, the audience we target, building the campaigns and launching the communications. This job is for you if you bring a rare blend of strategy and execution – we are looking for someone with the ability to develop a vision for regional campaigns.

What you will do

• Engage proactively with direct sales teams to understand sales goals, identify marketing and sales requirement and gather feedback on marketing activities
• Engage proactively with integrated campaign managers to review plans, share local requirements, and provide feedback on global/regional programs and assets
• Tailor global and regional programs to be activated in the market
• Develop a regional content for digital platforms
• Use audience insights to segment and optimize target audiences engagement

Content Strategist, Singapore/HangZhou

The Content Strategist will work with the marketing communication and design team to co-create useful and meaningful content for various stakeholders. The content will be use for communicating with users through various platforms and deliver end-to-end experiences that enable users to discover, plan and book their dream holiday.

What you will do

• Contribute to product voice and tone
• Facilitate collaboration with different stakeholders with varied perspectives to develop effective content
• Analyze issues and implement content framework by ensuring that linkages between structure, people, process and technology are align
• Apply user-centered practices and insights to drive content strategy within a product category or user segment
• Build solutions that match user needs and problems
• Partner across product and research teams to initiate and drive content tests that measurably improve the customer experience within a portfolio

Graphic Designer, Singapore

You will be co-creating corporate and online collaterals for promotional use with the sales team to target stakeholders across all platforms – physical media and digital space.

What you will do

• Work closely wtih partners within your multi-disciplinary teams to design collaterals targeted at a specific stakeholder
• Design impactful and forward-thinking visuals with specifications for web and mobile
• Communicate design thinking clearly for creative approach and intentions
• Advocate and design collaterals for consistency, localization, internationalization, and accessibility
• Grow professionally with the dedicated support of senior design mentors
• Foster Tripwerkz design identity and community through sharing

Software Developer, Singapore/HangZhou/Chennai

You are the driver responsible for the next generation platform and feature for Tripwerkz. We are building on a full-stack platform that allows API providers and API consumers to cover the end-to-end flow – from onboarding to transacting and improving their technical and business requirement. In this role, you will have the chance to create solutions across Tripwerkz platform and work with various technical teams to help shape and lead sophisticated travel solutions projects.

What you will do

• Team up with peers across the organization to build an understanding of cross dependencies and shared problem-solving
• Demonstrate knowledge of advanced and relevant technology
• Work with several forms of technology and programming language
• Develop and test sophisticated or non-routine software applications to ensure they meet design requirements
• Use software design principles, data structures and/or design patterns, and computer science fundamentals to write clean, efficient, maintainable, optimized and modular codes
•  Find opportunities around policies/ processes to increase efficiency
• Identify areas of inefficiency in code or systems operation and offer suggestions for improvements

Finance Executive, Singapore

The candidate will communicate and drive accountability across the team and key business partners. The candidate must have a proven track record of carrying out and implementing financial and operational details, proactively identify and resolve issues and drive execution.

What you will do

• Contribute to product voice and tone
• Facilitate collaboration with different stakeholders with varied perspectives to develop effective content
• Analyze issues and implement content framework by ensuring that linkages between structure, people, process and technology are align
• Apply user-centered practices and insights to drive content strategy within a product category or user segment
• Build solutions that match user needs and problems
• Partner across product and research teams to initiate and drive content tests that measurably improve the customer experience within a portfolio

• Execute daily corporate AP and processes including regular weekly & monthly operational reporting
• Identify and implement operational AP function to mitigate risk
• Review and assess financial impacts with a cross-functional team, and designing new financial processes that meet audit standards
• Provide support on assessing business impact and sizing opportunities
• Ensure General Ledger accounts for AP are reconciled and certified monthly, and when appropriate investigated, explained and take corrective action

Content Strategist, Singapore/HangZhou

The Content Strategist will work with the marketing communication and design team to co-create useful and meaningful content for various stakeholders. The content will be use for communicating with users through various platforms and deliver end-to-end experiences that enable users to discover, plan and book their dream holiday.

What you will do

• Contribute to product voice and tone
• Facilitate collaboration with different stakeholders with varied perspectives to develop effective content
• Analyze issues and implement content framework by ensuring that linkages between structure, people, process and technology are align
• Apply user-centered practices and insights to drive content strategy within a product category or user segment
• Build solutions that match user needs and problems
• Partner across product and research teams to initiate and drive content tests that measurably improve the customer experience within a portfolio

Investor Relartions (IR) Officer, Singapore/HangZhou

You are expected to conduct investor relations duties in a fast-paced and global environment. You will be relationship-oriented and have a passion for working closely with all aspects of the organization to understand business needs whilst setting and representing Tripwerkz corporate vision and mission.

What you will do

• Partner with Tripwerkz management team to manage and prepare the execution of quarterly earnings calls, investment conference calls and annual meetings
• Build the quarterly earnings collaterals – i.e. earnings release, conference call script, Q&A documents, and lead preparations for all meetings/conferences with investors, analysts, and the media
• Collaborate with the legal and finance departments to assure compliance with all securities laws and regulations
• Lead communications activities directed to the investment community including earnings announcements, Q&A materials, investor conferences, investor visits, one-on-one meetings, annual report, shareholder reports and presentations
• Plan and anticipate market reactions to possible disclosures and advise accordingly
• Build and maintain key relationships within the investment communities and stakeholders
• Proactively drive key investor messages based on company performance, industry events and competitive dynamics.
• Respond to inquiries from investors, stock analysts, and other external constituencies as appropriate
• Partner on strategic corporate and brand messages with other members of the investor relations and communications teams to ensure consistency and compliance.
• Coach, develop and lead internal communications within the organization to meet current and future business challenges

IT Manager, Singapore/Chennai

What you will do

• Develop fast, scalable, highly available, and reliable property status software that will control the enabled status for all assets
• Use real-time data to understand performance and ensure system scalability
• Prepare our web, apps and services for cloud deployment
• Develop asset status funnel features that will drive our business through real-time feedback loops
• Scale our public API’s to give other partners the ability to leverage on new features and services
• Review and simplify core asset status workflow to enhance stakeholder experience

Product Marketing Manager, Singapore/HangZhou

As Product Marketing Manager, you will be responsible for the messaging and positioning of your assigned product portfolio and lead all aspects of new products and features that are developed.

What you will do

• Establish and own the market strategy and work with stakeholders to execute on the plan
• Build product positioning, value propositions, and messaging that resonate with partners
• Assist in the creation of sales content and collaterals with the content and marketing team
• Develop partner success stories, testimonials and case studies for external and internal use
• Conduct market and customer research to capture data and insights about partner needs and the purchasing decision process for the product
• Conduct analysis to determine customer product adoption criteria and opportunities for improvement

Key Account Manager, Singapore/HangZhou

The Key Account Manager develops and maintains tight-knit relationships with Tripwerkz’s accounts. You use data to analyze account performance take action to aid the account in yielding higher conversions. You are to implement and optimize the products and services listed and use analytical skills to help partners grow and identify new growth opportunities for their existing business.

What you will do

• Lead account growth through implementing optimization solutions.
• Execute key performance indicators and metrics set by leadership and exceed specific targets with Key Account partners.
• Establish performance goals in conjunction with Key Account partners, develop action plan, secure commitment, set mutual performance objectives including financial targets and drive achievement to goals.
• Drive content, rates and availability competitiveness on the our sites to maximize booking conversion.
• Optimize online marketing campaigns for our customers, focusing on performance to meet advertiser objectives.
• Analyze search trends, listing performance and budget suggestions.
• Develop a keen understanding of tools and gather and analyze data at account level, campaign level and industry level.
• Create reports to support or aid the optimization/incremental opportunity strategies and/or support the team’s requirements for report creation and their analysis.
• Identify and size opportunities in an account, create multi-product solution pitches and help the Account Management team to create a growth strategy for our high potential advertisers.
• Plan and execute account reviews in person or remotely on a monthly, and/or quarterly, basis with cross-functional involvement (e.g. Product, Engineering, Support, etc.) to develop the relationship
• Use advanced optimization techniques and work on complex optimization aligned to customers’ goals.
• Provide campaign updates and ensure that our stakeholders are satisfied with their business growth.

Business Development Manager, Singapore/HangZhou

The Business Development Manager is responsible for defining and implementing our new business acquisition/partnership strategy. The main goal is to build and develop a robust pipeline of business opportunities across the region and multiple industry segments as well as manage the sales cycle from lead generation to deal closure and achieve sales objectives.

What you will do

• Identify, prioritize new partners who can meet objectives
• Develop partnership proposals including discovering objectives, defining partnership requirements and value propositions, developing business cases and working with business partners to define requirement
• Identify improvement opportunities, negotiating commercial terms and driving contractual agreement
• Report in a monthly and quarterly basis to management team and promote internally the strategy and results achieved in the assigned region
• Build and develop a robust pipeline of new business opportunities across the region and multiple industry segments
• Lead complex negotiations, manage and coordinate various internal stakeholders and own overall negotiation process
• Build and develop strong internal and cross-functional relationships by collaborating with other teams to execute and support corporate goals

IT Security Manager, Singapore

You will lead cyber security related operations with a team to protect Tripwerkz and our users from potential threats and mitigate risk. Tripwerkz must keep the intellectual properties secured on all fronts – the data, applications, technologies; and the accounts for our users, employees, suppliers and partners.

What you will do

• Drive operational security through all systems within Tripwerkz
• Lead the Security Incident Response Team
• Advocate and execute for the changes and improvements to detect and respond to threats
• Conduct incident investigation and response capabilities to secure our data and brand
• Lead our teams to ensure information assets, technologies and services are protected and investigate internal security breaches
• Establish important measures to improve our services and security position periodically

UI/UX Designer, Singapore

Co create the best user experience and interface to deliver hotels, vacation rentals and everything in between to bring value to our niche user base.

What you will do

• Work within a multi-disciplinary teams to gather and understand business and feature requirements through qualitative and/or quantitative research
• Craft forward-thinking UI and visual design specifications and comprehensive product experiences for web and mobile
• Partner with highly technical development teams for product launch and ability to handle projects in an agile and fluid environment
• Champion innovation and use design system to continually improve th Tripwerkz experience
• Advocate and design for UX consistency, localization, internationalization, and accessibility